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Billing and shipping address should Match. Else your order will automatically be canceled. 

ALL ORDERS MAY REQUIRE SIGNATURE!, If you will not be home on the expected arrival date/time, you can request to have your package held at the near by location provided by the shipping carrier.

SHIPPING DETAILS

During periods of high volume (sales and major promotions) it will take longer to process and fulfill. We ask for your understanding and patience while we do our best to process and fulfill orders as quickly possible.

Orders placed Monday through Friday with express shipping will go out the same day if the order is placed before 1 PM (EST).We do not ship on Weekends and Holidays. Orders placed on weekends or holidays gets shipped on next business day.

 Any orders with express shipping placed after 1 PM EST will not be shipped out until the next business day. Orders with express shipping placed over the weekend will be shipped out the next business day. Please note that even with an express shipping option we cannot guarantee your package will arrive within the allotted time. Shipping companies can be experiencing service impacts which can cause delays in shipping time. We will not be responsible for reimbursing shipping cost due to any delays.

SHIPPING DELAYS

 Incase of any delays, Please direct all calls the to the respective shippers before reaching us. We use third party shippers such as ( USPS, FedEx and UPS )  and cannot control ship timing if they face any delays.If you need our assistance here please Email contact@remyandvirgin.com 

 

Expenses associated with delayed or incorrect orders

 We advise that you do not schedule your hair appointment until you have received your hair.REMY & VIRGIN™  Extensions is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. REMY & VIRGIN Extensions is also not responsible for the installation of the products purchased from us. 

 

 TRACKING ORDERS:

If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped.All tracking info will be sent out the evening of the day the item has been mailed out.

  SHIPPING TIME

Approximately Estimated Shipping times,(does not include Weekends & Holidays)

**This time does not include the processing period**

Domestic Shipping:

FEDEX EXPRESS 2-3 BUSINESS DAYS
FEDEX EXPRESS PRIORITY 1 BUSINESS DAYS

 International Shipping:

* INTERNATIONAL MAIL prices varies based on the country and the shipping days you choose in the cart. 

FEDEX INTERNATIONAL PRIORITY 2-5 BUSINESS DAYS

 International orders typically take up 2-7 business days for delivery and are shipped via FedEx. International shipping costs on this website DOES NOT cover tariffs charges by your home country.  Please put this into consideration before you submit an order on this site.  Remy & Virgin reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

As much as we LOVE our overseas Clients, we are not responsible for any Customs Fees or Import Tax that your country may bill to you. We advise contacting your country’s customs office for respective charges and rates on a package coming outside of your country

 WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule and the orders cannot be edited.

Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case,  “Returned to Sender” will be stated on your tracking information. 

 We are unable to replace or reship until we receive the package returned back to us. if the package gets returned back to us, You can request to get the package reshipped using the corrected address after paying the shipping fee to reship. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

 Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

REMY & VIRGIN Hair Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.