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Order Processing

Your billing and shipping address must match in order to complete a transaction on this site. Else, the order will get cancelled automatically.Any changes to orders is not possible once we have processed the order. 

order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses etc.Order cancellations are only possible if you reach us out before the product is shipped out.

All orders are shipped via FEDEX with signature on delivery! If you will not be home on the expected arrival date/time, you can request to have your package held at the near by location provided by the shipping carrier.Packages are not Insured unless otherwise requested by the customer (additional costs required).

Any orders placed before 1 PM EST (Monday through Friday ) will get shipped out the same day. Any orders placed after 1 PM EST will go out the next business day. We do not ship on Weekends and Holidays. Orders placed on weekends or holidays gets shipped on next business day.

It takes approximately 2-3 business days for orders to be delivered after the order processing timeframe for the product in question. Orders are not processed on weekends and holidays.During periods of high volume (sales and major promotions) it will take longer to process and fulfill. We ask for your understanding and patience while we do our best to process and fulfill orders as quickly possible.

Shipping Delays

Please note we cannot guarantee your package will arrive within the allotted time. Shipping companies can be experiencing service impacts which can cause delays in shipping time. REMY & VIRGIN™  Extensions is not responsible for Expenses associated with delayed or incorrect orders.We will not be responsible for reimbursing shipping cost due to any delays.

 Incase of any delays, Please direct all calls the to the respective shippers before reaching us. We use third party shippers such as FedEx and cannot control ship timing if they face any delays.If you need our assistance here please Email contact@remyandvirgin.com 

We advise that you do not schedule your hair appointment until you have received your hair. REMY & VIRGIN™  Extensions is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. 

Tracking Order

If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped. We do not provide refunds or replacements for orders that are lost, stolen or damaged while in transit.Please contact us if you want us to add Insurance to your packages.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. we cannot change the address on our system, if the address information provided is incorrect at the time of purchase and the only thing we can do is wait to see if the package gets returned back to us. In that case,  “Returned to Sender” will be stated on your tracking information. 

We are unable to replace or reship until we receive the package returned back to us. if the package gets returned back to us, You can request to get the package reshipped using the corrected address after paying the shipping fee to reship. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

REMY & VIRGIN Hair Extensions does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

International Shipping

Shipping to UK & CANDA, usually gets delivered in 2-3 days. International orders typically take up 2-7 business days for delivery and are shipped via FedEx, unless otherwise stated by the customer. International shipping costs on this website DOES NOT cover tariffs charges by your home country.  Please put this into consideration before you submit an order on this site.  Remy & Virgin reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

 we are not responsible for any Customs Fees or Import Tax that your country may bill to you. We advise contacting your country’s customs office for respective charges and rates on a package coming outside of your country.