FAQ

PREMIUM QUALITY RAW HAIR EXTENSIONS ETHICALLY SOURCE FROM TEMPLES OF SOUTH INDIAN

REMY & VIRGIN hair extensions are unparalleled because as the name says, the hair is REMY (has cuticle layers facing the same direction from root to end) & VIRGIN (Untouched by any chemical and texture unaltered by any perming Process).The Hair is 100% as PURE and Natural as it is taken from the Donor. This ensures that the extensions behave exactly like your own hair and guarantees natural wave, fullness, luster and remarkable usability. Our hair is light in weight and supple which gives it natural flow and movement. Chemically free, our hair will enhance the length, color and texture of your natural hair leaving you with a flawless and refined weave or hair extension style. Our hair can be reused up to 3 year with Proper care and Maintenance. It can be washed, blow dried, curled, flat ironed, colored and permed while still maintaining its original beauty and vitality.

TOP-OF-THE-LINE QUALITY ASSURANCE FROM START TO FINISH

REMY & VIRGIN knows the human hair industry is very unregulated. While many other companies simply sell a private labeled product available to be sold by anyone, we own and operate our own overseas factories and domestic operations to ensure total control of the process from start to finish. Once the raw hair is sourced from the Temples of South India, it is thoroughly inspected, cleaned and manufactured into our trademark collections of products. The quality assurance process continues with a complete washing and inspection to identify any imperfections through out the  long journey to our production before it reaches our fulfillment facility located in New Jersey United States, . Our hair is then shipped out in its final form to our loyal clients across the United States and around the world. This full control of the production process allows us to create unique products that you won't find anywhere else.

TEXTURES: AVAILABLE ONLY IN 3 NATURAL TEXTURES

Our premium hair extension products are available only in 3 Natural Textures (Natural Straight, Natural Wavy & Natural Curly), a standard set to meet our Unique selling proposition to provide only the finest selected, top-notch quality Authentic Indian Hair Extensions as pure and divine as possible to those who enjoy and appreciate the luxury experience and high quality that caters to people of all ages, ethnicities and hair types offering unmatched longevity.

 

Here are the answers to the most frequently asked questions we get from customers. If you cannot find your query here, simply contact us and we'll be happy to assist.

About Hair

• Our Hair are sourced directly from temples in South India and no where else.
• Our Hair is 100% REMY - Meaning Cuticles intact and cuticle ligned Raw Indian Human Hair.
• OUR Hair is 100% Virgin - Meaning the hair is untouched by chemicals, Textures Unaltered or Permed.
• Our Hair can be bleached and colored. It can also be heat styled to achieve any desired look.
• Texture of Hair: Natural Wavy, Natural Straight and Natural Curly's.
• Color of Hair: Natural Black and Natural Brown
• Lengths of Bundles: 14 inches to 32 inches. 34 inches & up are stocked based on availability or as custom orders.
• Weight of hair bundles: 100 grams (3.3 - 3.5 oz) minimum.

Any hair that is 100% REMY + 100% VIRGIN are also called RAW HAIR.

Raw hair is another word used to USA to denote the quality of the hair that has both 100% Remy(hair cuticles remains intact and aligned) & 100% Virgin(hair that is untouched by chemicals and unprocessed).

Raw hair is exactly as the name applies; Raw, unprocessed, 100% cuticle intact human hair. When you think about unprocessed, this means it has not undergone ANY chemical, heat or steam processing.

Raw hair is the purest and natural form of hair available on the market. Raw hair is great in that the quality is top-notch and can literally last you years. Raw Indian hair is most extremely popular and favored by stylists as they come in natural lighter and darker browns, which is good for bleaching and coloring the hair into desired colors.

The Raw Indian hair comes in all 3 Natural textures only like natural straight, natural wavy and natural curly and can be heat styled into a desired style and the hair hold the styles good as the cuticles are intact.

Raw Hairs textures and colors varies from one bundle to another as like how the real donor had it by nature. Raw hair is always pure and expensive.

Our Hair is not graded.It is Raw and uprocessed hair.Only processed hair is graded.

The Quality of Any hair is determined by 2 main factor one is its cuticle alignment and the second is how pure it is.

What is REMY HAIR?

- REMY HAIR is the term that denotes whether the Cuticle of the hair is intact and the cuticles are aligned unidirectional from root to tip completely right from collecting the hair from the donor till its wefted.

Now a days processed Non-REMY hair is labelled as REMY HAIR and sold cheap for marketing purpose which makes you think REMY hair are cheap hair, but ideally thats not the case. Real REMY hair is the highest quality hair.

What is VIRGIN HAIR ?

-VIRGIN HAIR is a term used to denote the hair that has never been color-treated or chemically processed in any way, in other words, the hair that is completely free from perms, bleaches, color treatments, and dyes.

Now a days processed Texture altered hair is labelled as VIRGIN HAIR for marketing purpose which makes you think all steam processed hair are VIRGIN HAIR, but real VIRGIN HAIR should be untouched by chemicals and unprocessed or texture unaltered.

What is RAW HAIR ?

Any hair that has is both, 100% REMY and 100% VIRGIN are also called RAW HAIR. Since the hair is as pure as it is taken from any single donor. Its just cleaned washed , conditioned and sold as pure as it is.

Since we sell only RAW INDIAN HAIR all our hair is both REMY & VIRGIN that makes it the top-notch in quality.

Raw hair is another word used to USA to denote the quality of the hair that has both 100% Remy(hair cuticles remains intact and aligned) & 100% Virgin(hair that is untouched by chemicals and unprocessed).

Raw hair is exactly as the name applies; Raw, unprocessed, 100% human hair. When you think about unprocessed, this means it has not undergone ANY chemical, heat or steam processing.

Raw hair is the purest and natural form of hair available on the market. Raw hair is great in that the quality is top-notch and can literally last you years. Raw Indian hair is most extremely popular and favored by stylists as they come in natural lighter and darker browns, which is good for bleaching and coloring the hair into desired colors.

The Raw Indian hair comes in all 3 Natural textures only like natural straight, natural wavy and natural curly and can be heat styled into a desired style and the hair hold the styles good as the cuticles are intact.

Raw Hairs textures and colors varies from one bundle to another as like how the real donor had it by nature. Raw hair is always pure and expensive.

More about REMY & VIRGIN Hair:

If the cuticle is intact, the hair will not tangle. The cuticle to the hair is like our skin to the body. It keeps the moisture in and retains the natural texture. Remy Hair is more expensive and looks more natural as it is tedious and takes a lot of effort to protect the integrity of the hair that has the cuticle intact.

Remy hair is a smoother, shinier, and healthier appearance than non-remy. This hair feels amazing even after multiple times being washed. Most of our clients can get two or three years of wear with our hair still looking great. The investment is great but well worth it.

Educate Yourself:

if not educated properly you can get scammed and lose out on thousands of dollars and end up with jacked up hair. 

Most brands are using Non-REMY hair stripping off the cuticles and chemically process it and coat it with silicon and call them a REMY HAIR or a VIRGIN HAIR which is not true.Those are the Hairs that doesn't lasts long once the silicon are washed off they will start to tangle. So Know what hair you are buying.

We only sell Raw Indian Hair in its natural texture, With Proper care and Maintenance our hair will last more than 2 years.Remember that you have purchased RAW human hair. This means that it will cooperate the same as your natural hair would! It was grown from a human scalp and will need to be treated as such. Please check our hair care and maintenance Guide.

All our Raw hair in natural black/natural brown can be colored to 613. Since all hair is natural and can vary, some hair may be harder to lift than others. Always remember you can only go 2 to 3 levels lighter with virgin #1B hair. To go lighter will require bleaching, which should be left to licensed professionals. Colored hair should not be colored. Since the hair has already gone through one chemical process to achieve the color, treating it again could lead to undesirable results.

Our advice is always to have your hair colored by a licensed professional or hair colorist. If you decide to color your hair on your own, we always recommend performing a strand test on a small section of the hair. If you need advice, give us a call or contact a professional for more help. Please keep in mind, once hair has been colored, your return or exchange is void, and we are limited in how we can help if a problem arises.

'Ethically Sourced,' means that all of our hair is procured with the highest integrity from the most transparent and reputable methods possible. In the industry of natural hair extensions, many companies do not disclose or are not aware of how human hair may be taken or forcefully influenced by women in third-world countries.

At Remy & Virgin, we are the source; all of our hair is willingly donated as part of India's daily religious temple ceremonies. The temples then auction the hair, and the money are recycled back into the same communities for betterment.

Ethical sourcing is the only way to ensure the most humane and high-quality products. Learn more about the importance of ethically sourced hair extensions.

The bundles are double wefted and glue reinforced using 3 headed sewing machine ensure that the wefts are thin and the hair does not shed.

Please read our Hair care guide to understand how to avoid shedding

No. Our hair products are completely natural and pure, just like the hair on your head. All of our hair is triple quality checked, shampooed and conditioned at our unit in India and sold across the world.

The primary reason, we are Indians, Born and raised in south India Chennai. We procure hair from the south Indian temple ourselves and manufacture ourselves. We have complete control over the quality of all our products from start to finish, that helps us in providing the finest selected Indian hair to our customers. Indian hair has proven to be the anchor in an industry flooded with so many interpretations and variations of hair. In fact, most hair is actually Indian hair masquerading as other hair. Research more to learn the truth.

The hair comes from the temples in South India. Every day more than 50,000 women and men from various parts of India visit the temple to donate their hair as a religious experience. The hair is then auctioned with the proceeds going back into the temple and communities of India. Once the raw hair is sourced from the Temples of India it is thoroughly inspected, cleaned, washed and manufactured. The quality assurance process continues to identify any imperfections before it shipped to USA and supplied to all our loyal clients in its final form. This helps us to have full control over the complete production Process.

Our products are made at our Small facility in Chennai, India. We have a team of workers who have an impressive combined experience of 6-12 years in the industry. After manufacturing and quality check, our products are sent to our facility in New Jersey and sold across the USA after further inspections.

No, colored hair is no longer Virgin. To achieve colored hair, we color our Raw hair using our unique ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural Black or Natural Brown, then the hair has been colored and is not Virgin.

All hair offered on our website are signle drawn.single drawn hair will not be thick from weft to tip. Double drawn hair is provided only on request as custom order. For customer order please contact us

Yes, Each Bundle is from a single donor.

All our hair are cuticle intact unprocessed real high-quality human hair that hasn’t been processed nor altered. As you go higher in human hair quality there will be some frizz. But the coarser the hair the higher the frizz.

To avoid frizzy hair, start with clean wet strands. Apply conditioner and comb through before rinsing with cool water. Once your hair is completely dry, use a leave-in conditioner for protection and Styling extension air-dry. Manipulating the extensions while drying will cause them to frizz again.

This is very normal , especially for those who may be new to hair extensions. Your scalp is going through an adjustment period before getting used of the hair extensions, which are typically heavier that your natural hair. The added weight can cause a mild strain on your scalp, which is the reason the itchiness occurs after you've installed extensions.

You may also experience itchiness from the beard of the weft - its small spiked hairs that may prick the skin, causing the sensation of itch.

GENERAL QUESTION ABOUT HAIR EXTENSIONS

We've put together a hair care guide to help you understand how to take care of your hair properly. This is very important, and please read our guide!

Absolutely! The shipping process sometimes flattens the hair, and a gentle wash or co-wash can really bring it back to life.

We've put together a hair care guide to help you understand HOW TO CO-WASHING YOUR  EXTENSIONS BEFORE INSTALLING. This is very important, and please read our guide!

At REMY & VIRGIN™ Hair Extensions, we maintain a very high level of quality assurance. All our hair goes through a rigorous triple-point inspection to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it's important to use the right hair care products.

Contact us via email at contact@remyandvirgin.com to notify us of any issues you are experiencing. We will reply to you with suggestions and solutions based on the situation and issues.

Please read our Return Policy for more details.

We love photos! See your photo on our website by uploading using the photo widget in the review section in product pages.

or , upload your photo conveniently from your Instagram account and hashtag #remyandvirgin in your post.

We cannot wait to see you!

Absolutely. If you are a Licensed Stylists or a registered business entity interested in participating in our wholesale program. please fill out the wholesale form .We will reply you back with our Wholesale details of our Hair.

For a full install, we recommend two packs if you are trying to achieve 18 inches and under. For 20 inches and over, we may recommend a 3rd pack for a full installation.

We only recommend high-quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. Besides, your local stores often stock old products, which can cause certain chemical agents within the product to be deactivated.

We recommend shampooing and conditioning the hair at least once a week using professional-grade products. If you have Clip-On extensions, this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.

Over shampooing (more than 3-4 times a week) will dry out the hair.

Under shampooing (less than once a week) can lead to building up, which will cause tangling and matting.

Leave-in conditioner is the best accessory for your hair after shampooing and conditioning. Leave-in conditioner gives your hair the perfect blend of moisture and UV protection without weighing it down. This will also help keep the hair hydrated and manageable between shampoos.

Co-washing is short for conditioner-only washing. Some people prefer co-washing because using shampoo can sometimes strip the hair of its natural oils, leading to dry and brittle hair. Co-washing is recommended for all textures to help keep the hair hydrated and less frizzy. Always remember to use the high-quality sulfate-free product.

Avoid product that contains sulfate, ammonia, parabens, or harmful chemicals that can dry out your hair.

ORDER PROCESSING, SHIPPING AND RETURNS

We ship worldwide: using FedEx/usps for domestic shipping and FedEx/Dhl for international shipping.. You will see various shipping options based on your zip code, state, or country at checkout.

FAST! You can receive your order the very next day if you need it! We offer expedited overnight shipping options and 2 Day express at checkout, but please keep in mind that our shipping cutoff is 1 pm EST. That means you need to get your order in by 1 pm EST for it to be shipped the same day. This applies to all orders placed Monday through Friday, excludes Saturday/Sunday.

Sometimes! Keep an eye out for our latest sales and promotions. We occasionally offer free shipping on all orders over a certain $$. Delivery times may vary for free shipping.

Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at contact@remyandvirgin.com

Paypal: We do accept Paypal. You will see the option on the checkout page.

(Buy now, Pay Later)

We do accept Klarna & other BNPL that you can see in checkout.

KLARNA & other BNPL Installment is a financing alternative to credit cards and other credit payment products. Both offers instant financing for purchases online. You can buy and receive your purchase right now and pay for Split your entire online purchase into four interest-free payments over six weeks with no impact to your credit.

Please read our full return policy.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to the product, shipment methods, addresses, cancellations, etc.

We know everybody loves a good deal. Subscribe to our newsletter if you haven't already. If you are, Stay tuned for sales and special sale events by following us on social media; just click the links at the bottom of the website to get connected!

Once an order is placed, discount codes maybe not applied afterwards. We will not issue a refund or apply the said discount code after your order is submitted. Although rare, advertised discount codes may not be used towards previously purchased or future purchases.

No.

Don't fret. This just means your package has not been scanned by our FedEx or UPS pick-up guy. The email is sent when the label is created, but you'll only see the tracking status update after it's scanned into the system.