Shipping policy

Order Processing & Cut-Off Time

Our order cut-off time is 12 PM EST. Orders are not processed on weekends and holidays:

  • Note: Pre-orders will take 30-45 days to deliver.
  • Orders placed before 12 PM EST (Monday to Friday) will be shipped out the same day.
  • Orders placed after 12 PM EST will be dispatched the next business day.
  • No shipping or deliveries on weekends and Holidays.
  • Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday).
  • During periods of high volume, processing may take longer. We ask for your understanding and patience.
  • Order modifications are not permitted once an order is submitted. This includes changes to products, shipping methods, addresses, and cancellations.
  • Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery.  

Signature on Delivery

Signature upon delivery may be required depending on the shipping method selected and higher-value orders.If you're not going to be available to sign, you can request to hold the package for pickup at a convenient location near you.

Shipping Carriers & Delays

  • We use the United States Postal Service and FedEx for our shipping services.
  • Shipping delays including overnight shipping are beyond our control, which we cannot be responsible for and no refunds will be issued for such delays.
  • Direct all inquiries regarding delays to the respective shippers and raise a case before contacting us. If assistance is needed, email contact@remyandvirgin.com.
  • We are not responsible for any hair appointment cancellations or delays.

Refund and Responsibility

  • Once a package is marked as delivered by the carrier—including signature confirmation where applicable—Remy Virgin Hair is not responsible for lost, stolen, or missing packages, and such cases are not eligible for refunds or chargebacks
  • All returns and 'return to shipper' shipment costs are non-refundable.

Tracking Your Order

  • A tracking number will be emailed once your order has been shipped.
  • REMY & VIRGIN does not provide refunds or replacements for lost, stolen, or damaged orders in transit. Contact us if you'd like to add insurance to your package.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure the shipping address is correct. We cannot amend addresses post-purchase. If the order returns due to an incorrect address, you may request reshipment after paying the additional shipping fee. We cannot guarantee the same prices or stock availability for reorder.

International Shipping

  • International deliveries typically take 5-7 business days and are shipped via FedEx.
  • Customs duties and taxes are automatically calculated and included in your order total at checkout. We’ll provide tracking for peace of mind.
  • REMY & VIRGIN reserves the right to change the delivery method to a comparable one.
  • Shipping charges may vary from the carrier's actual rates.

If you have any questions or require further assistance, please don't hesitate to get in touch with us at contact@remyandvirgin.com.