FAQ

About Our Hair

Yes, we only sell Raw Indian Hair.

Our Raw hair is 100% Remy & 100% Virgin. Raw hair is exactly as the name applies; Raw, unprocessed, 100% human hair. When you think about unprocessed, this means it has not undergone ANY chemical, heat or steam processing.

Raw hair is the purest and natural form of hair available on the market. Raw hair is great in that the quality is top-notch and can literally last you years. Raw Indian hair is most extremely popular and favored by stylists as they come in natural lighter and darker browns, which is good for bleaching and coloring the hair into desired colors. The Raw Indian hair comes in all 3 Natural textures only like natural straight, natural wavy and natural curly and can be heat styled into a desired style and the hair hold the styles good as the cuticles are intact.

Raw Hairs textures and colors varies from one bundle to another as like how the real donor had it by nature. Raw hair is always pure and expensive.

Remy hair is considered the finest quality of human hair since the cuticles are kept intact and not Stripped, like in most other non-remy hair extensions. All the hair strands are going in the same direction.

Remy & virgin hair extensions use only finest quality REMY Human Hair.

If the cuticle is intact, the hair will not tangle. The cuticle to the hair is like our skin to the body. It keeps the moisture in and retains the natural texture. Remy Hair is more expensive and looks more natural as it is tedious and takes a lot of effort to protect the integrity of the hair that has the cuticle intact.

Remy hair is a smoother, shinier, and healthier appearance than non-remy. This hair feels amazing even after multiple times being washed. Most of our clients can get two or three years of wear with Remyhair still looking great. The investment is great but well worth it.

Simply put, virgin hair is untouched hair, like what we start on this world with. It refers to strands that have never been color-treated or chemically processed in any way. To get more specific, it's hair that is completely free from perms, bleaches, color treatments, and dyes.

Remy and virgin hair extensions used 100% Virgin Hair.

'Ethically Sourced,' means that all of our hair is procured with the highest integrity from the most transparent and reputable methods possible. In the industry of natural hair extensions, many companies do not disclose or are not aware of how human hair may be taken or forcefully influenced by women in third-world countries.

At Remy & Virgin, we are the source; all of our hair is willingly donated as part of India's daily religious temple ceremonies. The temples then auction the hair, and the monies are recycled back into the same communities for betterment.

Ethical sourcing is the only way to ensure the most humane and high-quality products. Learn more about the importance of ethically sourced hair extensions.

The bundles are double wefted and glue reinforced using 3 headed sewing machine ensure that the wefts are thin and the hair does not shed.

Please read our Hair care guide to understand how to avoid shedding

No. Our hair products are completely natural and pure, just like the hair on your head. All of our hair is triple quality checked, shampooed and conditioned at our unit in India and sold across the world.

The primary reason, we are Indians, Born and raised in south India Chennai. We procure hair from the south Indian temple ourselves and manufacture ourselves. We have complete control over the quality of all our products from start to finish, that helps us in providing the finest selected Indian hair to our customers.Indian hair has proven to be the anchor in an industry flooded with so many interpretations and variations of hair. In fact, most hair is actually Indian hair masquerading as other hair. Research more to learn the truth.

The hair comes from the temples in South India. Every day more than 50,000 women and men from various parts of India visit the temple to donate their hair as a religious experience. The hair is then auctioned with the proceeds going back into the temple and communities of India. Once the raw hair is sourced from the Temples of India it is thoroughly inspected, cleaned, washed and manufactured. The quality assurance process continues to identify any imperfections before it shipped to USA and supplied to all our loyal clients in its final form. This helps us to have full control over the complete production Process.

Our products are made at our Small facility in Chennai, India.We have a team of workers who have an impressive combined experience of 6-12 years in the industry. After manufacturing and quality check, our products are sent to our facility in New Jersey and sold across the USA after further inspections.

All our Raw hair can be colored. Since all hair is natural and can vary, some hair may be harder to lift than others. Always remember you can only go 2 to 3 levels lighter with virgin #1B hair. To go lighter will require bleaching, which should be left to licensed professionals. Colored hair should not be colored. Since the hair has already gone through one chemical process to achieve the color, treating it again could lead to undesirable results.

Our advice is always to have your hair colored by a licensed professional or hair colorist. If you decide to color your hair on your own, we always recommend performing a strand test on a small section of the hair. If you need advice, give us a call or contact a professional for more help. Please keep in mind, once hair has been colored, your return or exchange is void, and we are limited in how we can help if a problem arises.

No, colored hair is no longer Virgin. To achieve colored hair, we color our Raw hair using our unique ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural #1B, then the hair has been colored and is not Virgin.

General Question about Hair Extensions

We've put together a hair extensions care guide to help you understand how to take care of your hair properly. This is very important, and please read our guide!

We've put together a hair care guide to help you understand how to take care of your hair properly. This is very important, and please read our guide!

Absolutely! The shipping process sometimes flattens the hair, and a gentle wash or co-wash can really bring it back to life.

We've put together a hair care guide to help you understand HOW TO CO-WASHING YOUR  EXTENSIONS BEFORE INSTALLING. This is very important, and please read our guide!

Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it's important to use the right hair care products.

Contact us via email at contact@remyandvirgin.com to notify us of any issues you are experiencing. We will reply to you with suggestions and solutions based on the situation and issues.

Please read our Return Policy to understand the return/refund/exchange policy.

We love photos! See your photo on our website by uploading using the photo widget in the review section in product pages.

or , upload your photo conveniently from your Instagram account and hashtag #remyandvirgin in your post.

We cannot wait to see you!

Absolutely. If you are a Licensed Stylists or Cosmetologists, Cosmetology Student or a registered business entity interested in participating in our wholesale program. please fill out the wholesale form that you see in the menu section! We will reply you back with our Wholesale Program details.

For a full install, we recommend two packs if you are trying to achieve 18 inches and under. For 20 inches and over, we may recommend a 3rd pack for a full installation.

We only recommend high-quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. Besides, your local stores often stock old products, which can cause certain chemical agents within the product to be deactivated.

We recommend shampooing and conditioning the hair at least once a week using professional-grade products. If you have Clip-On extensions, this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.

Over shampooing (more than 3-4 times a week) will dry out the hair.

Under shampooing (less than once a week) can lead to building up, which will cause tangling and matting.

Leave-in conditioner is the best accessory for your hair after shampooing and conditioning. Leave-in conditioner gives your hair the perfect blend of moisture and UV protection without weighing it down. This will also help keep the hair hydrated and manageable between shampoos.

Co-washing is short for conditioner-only washing. Some people prefer co-washing because using shampoo can sometimes strip the hair of its natural oils, leading to dry and brittle hair. Co-washing is recommended for curly textures to help keep the hair hydrated and less frizzy. Always remember to use the high-quality sulfate-free product.

Avoid product that contains sulfate, ammonia, parabens, or harmful chemicals that can dry out your hair.

Order Processing, Shipping and returns

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

We ship worldwide using USPS/FedEx. You will see various shipping options for FedEx and the United States Postal service based on your zip code, state, or country. We do not ship to Mars.

FAST! You can receive your order the very next day if you need it! We offer expedited overnight shipping options at checkout, but please keep in mind that our shipping cutoff is 3 pm EST. That means you need to get your order in by 3 pm EST for it to be shipped the same day. This applies to all orders placed Monday through Friday, excludes Saturday.

Sometimes! Keep an eye out for our latest sales and promotions. We occasionally offer free shipping on all orders over a certain $$. Delivery times may vary for free shipping.

Route is our package insurance. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do. 

Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at contact@remyandvirgin.com

For lost, stolen, damaged orders, you can file a claim with Route Shipping Insurance. Route Insurance gives you instant protection and allows you to file a claim if something happens to your order. 

Steps to file a claim:

1.) Click on the link in your email from Route and click File A Claim or use the link below. 
https://claims.route.com/

2.) You will need your Order ID or Route Insurance ID and Email used with the order. Your Route Insurance ID can be found in your email from Route.  

3.) Next, select your claim type (Lost, Stolen, Damaged) and fill out the required information associated with the claim. 

4.) Submit the claim and a Route agent should get back to you within 24-48 hours.

If you need any assistance with filing a claim, please reach out to our customer service team by email at contact@remyandvirgin.com

REMY & VIRGIN Hair Extensions is not responsible for lost, stolen or damaged items.

Paypal: We do accept PayPal. You will see the option on the checkout page.

Sezzle & AFFIRM: We do accept Sezzle & AFFIRM: (Buy now, Pay Later). Split your entire online purchase into four interest-free payments over six weeks with no impact to your credit.

Sezzle & AFFIRM is a financing alternative to credit cards and other credit payment products. Sezzle & AFFIRM offers instant financing for purchases online. You can buy and receive your purchase right now and pay for Split your entire online purchase into four interest-free payments over six weeks with no impact to your credit.

All sales are FINAL no returns on any grounds. there are no refunds allowed on any grounds. Please read our full return policy.

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to the product, shipment methods, addresses, cancellations, etc.

We know everybody loves a good deal. Subscribe to our newsletter if you haven't already. If you are, Stay tuned for sales and special sale events by following us on social media; just click the links at the bottom of the website to get connected!

Once an order is placed, discount codes maybe not applied afterwards. We will not issue a refund or apply the said discount code after your order is submitted. Although rare, advertised discount codes may not be used towards previously purchased or future purchases.

No.

Don't fret. This just means your package has not been scanned by our FedEx or USPS pick-up guy. The email is sent when the label is created, but you'll only see the tracking status update after it's scanned into the system.