Raw Indian Curly Lace Closure

• Shipping & Return Policy: Refer Store Policy before placing any order.

SOCIAL MEDIA DISCLAIMER: 

The photos on our social media reflect the typical texture of a bundle in each category; however, the bundle(s) you receive may slightly vary.

Order Notes:

Please mention your preference in Order Note in the Checkout page. Order notes are not guaranteed; however, our fulfillment processors will do their very best to accommodate your request(s).

Remy & Virgin extensions Carries only Natural Textures: Natural straight, Natural Wavy and Natural Curly. Since we only sell raw hair each bundle is from a distinct individual, each bundle is unique. Though very similar, no two bundles are the exact same in texture, color and pattern. As we try our best to pair the most alike bundles together, it’s possible to receive bundles that are slightly to moderately different in color shade and texture.

All HAIR comes in its natural off black to medium/light brown shades. We do try our best to choose bundles as requested but since raw hair is natural the softness/coarseness/texture/shades may be slightly different from what you exactly expect, you have to know the right products to be used and the maintenance required to keep the hair styled and maintained the way you like it to be.

WEFT DISCLAIMER

Any hair that has been manufactured and stitched onto a weft is entitled to experience minimum shedding. However, sewing through the wefts will cause the wefts to loosen, unravel, and shed excessively.

To keep your wefts in good condition and reusable, we suggest sewing around the wefts. In addition, we also suggest folding the wefts rather than cutting the weft, Cut the wefts only if its necessary and make sure you putting a drop of weft sealer adhesive on each end of the cut wefts to help prevent shedding.

All of our hair is semi double drawn meaning the hair ends looks more fuller than single drawn bundles, but contains various lengths with less short hair and more long hair throughout the bundle. However, the overall length is determined by the longest hair strands.

HOW TO MEASURE YOUR HAIR

All our products are measured as stretch lengths meaning, your hair extensions should be measured by stretching of the hair to the end.

Start 0 at the weft and measure to the ends of the bundle pulling the hair. All curly & wavy hair extensions must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exactly when it is still wrapped in its band, as tension can affect the fall of each strand.

PAY LATER DISCLAIMER:

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Order Processing & Cut-Off Time

Our order cut-off time is 12 PM EST. Orders are not processed on weekends and holidays:

• Orders placed before 12 PM EST (Monday to Friday) will be shipped out the same day.
• Orders placed after 12 PM EST will be dispatched the next business day.
• No deliveries on weekends and Holidays.
• During periods of high volume, processing may take longer. We ask for your understanding and patience.
• Order modifications are not permitted once an order is submitted. This includes changes to products, shipping methods, addresses, and cancellations.

Signature on Delivery

Your package may require a signature upon delivery. If you're not available to sign, you can request to hold the package at a nearby location for pickup.

Click this link for instructions.

Shipping Delays & Policies

• All US packages are sent via FedEx 2-3 Business days with signature required.
• Shipping delays, including overnight shipping, are beyond our control and no refunds will be issued for such delays.
• Direct all inquiries regarding delays to the respective shippers and raise a case before contacting us. If assistance is needed, email contact@remyandvirgin.com.
• We are not responsible for any hair appointment cancellations or delays.

Refund and Responsibility

• We do not ship to PO Boxes; orders with such addresses will be canceled.
• REMY & VIRGIN does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
• All returns and 'return to shipper' shipment costs are non-refundable.

Tracking Your Order

• A tracking number will be emailed once your order has been shipped.
• REMY & VIRGIN does not provide refunds or replacements for lost, stolen, or damaged orders in transit. Contact us if you'd like to add insurance to your package.

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address is correct. We cannot amend addresses post-purchase. If the order returns due to an incorrect address, you may request reshipment after paying the additional shipping fee. We cannot guarantee the same prices or stock availability for reorder.

International Shipping

• International deliveries typically take 5-7 business days and are shipped via FedEx.
• International shipping costs do not cover tariffs/Customs charges by your home country.
• Customs clearance, additional taxes, fees or duties, and paperwork are the customer's responsibility.
• REMY & VIRGIN reserves the right to change the delivery method to a comparable one.
• Shipping charges may vary from the carrier's actual rates.

If you have any questions or require further assistance, please don't hesitate to get in touch with us at contact@remyandvirgin.com.

Exchanges & Returns

Return unused/unaltered within 7 days:

At REMY & VIRGIN™, we prioritise customer satisfaction by providing a 7-day return and exchange policy for our hair extensions starting from the delivery date. To qualify for a refund or exchange, the product must be returned unused and unaltered in its original condition within 7 days from the delivery date. Please note that removing the security ties or using, altering, or installing the product will void the return possibility.

REMY & VIRGIN™ Disclaimers:

REMY & VIRGIN™ does not accept any responsibility for any issues that arise once the product is used, altered, or if issues occur post-installation or due to incorrect care/maintenance. Returns or exchanges are not permitted in such cases. This includes damage resulting from color treatments or bleaching, cutting, any hair maintenance issues, incorrect installation, or any other purpose. Additionally, we are not liable for any damage to your hair or skin resulting from misuse or failure to adhere to our instructions.We strongly recommend to you to get the installations done by a professional stylists and get their recommendations on post installation issues.We are not responsible for any shipping delays or hair appointments cancellations.

10% Restocking Fee & Non-Refundable Shipping Fee:

All approved refunds will incur a 10% restocking fee to cover Merchant Fees. Exchanges, on the other hand, are not subject to restocking fees. Refunds will be credited back to your original payment method, deducting the 10% restocking fee and any relevant shipping or customs fees. Please note that you will bear the extra return shipping expenses in case of incorrect address input or failure to retrieve the packages promptly.

Ensure satisfaction before using:

All our products are thoroughly inspected before shipping to ensure quality. We recommend that all our customers inspect the product as soon as they receive it to ensure it is flawless before using, altering, or installing it. You may wash, condition, and heat-style the hair while it is still secured with the security ties to guarantee full satisfaction before using the product. Please keep the security ties intact throughout the process.

Pre-Installation Checks:

You may follow our pre-installation checks outlined in our Hair Care Guide  to ensure that the product is flawless before installation. If you detect any issues or are unsatisfied for any reason, do not use, install, or alter the product. Click Here  to email us to discuss the problems, and we will resolve them accordingly.

Customer bears all the shipping Expense:

For all approved return & Exchange customer must send the product back at your own expense. We recommend you use a shipping provider with tracking information. REMY & VIRGIN™ will not be held responsible for lost packages.

  Returns or Exchanges must meet the following conditions:

Must raise return request within 7 days from date of delivery

Must be in the security ties, unused/unInstalled or unaltered in the same condition received.

Must not be chemically altered that includes color treatments, bleaching, perming.

  Returns or Exchanges must follow these directions:

Contact us to raise a return/exchange request and wait for approval, return address will be provided to you in our response email.

Once approved, Ship the package at your own expense and email us the tracking details.

After we receive the return and confirm its unused/unaltered, we’ll issue a refund within 7 to 10 business days of receiving the return. 

Custom Products, Sales & Promotions:

Products purchased during any promotional sale, discounted price, or clearance sale cannot be returned or exchanged and are excluded from our Exchange & Returns policy. No exchanges or returns will be accepted. Returns or exchanges are not permitted for any custom-made products.