Shipping Policy

Order Processing & Cut-Off Time

Our order cut-off time is 12 PM EST. Orders are not processed on weekends and holidays:

  • Orders placed before 12 PM EST (Monday to Friday) will be shipped out the same day.
  • Orders placed after 12 PM EST will be dispatched the next business day.
  • No shipping or deliveries on weekends and Holidays.
  • During periods of high volume, processing may take longer. We ask for your understanding and patience.
  • Order modifications are not permitted once an order is submitted. This includes changes to products, shipping methods, addresses, and cancellations.

Signature on Delivery

Your package may require a signature upon delivery. If you're not available to sign, you can request to hold the package at a nearby location for pickup.

Click this link for instructions.

Shipping Delays & Policies

  • Shipping delays, including overnight shipping, are beyond our control and no refunds will be issued for such delays.
  • Direct all inquiries regarding delays to the respective shippers and raise a case before contacting us. If assistance is needed, email contact@remyandvirgin.com.
  • We are not responsible for any hair appointment cancellations or delays.

Refund and Responsibility

  • REMY & VIRGIN does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
  • All returns and 'return to shipper' shipment costs are non-refundable.

Tracking Your Order

  • A tracking number will be emailed once your order has been shipped.
  • REMY & VIRGIN does not provide refunds or replacements for lost, stolen, or damaged orders in transit. Contact us if you'd like to add insurance to your package.

Wrong Address Disclaimer

It is the buyer's responsibility to ensure the shipping address is correct. We cannot amend addresses post-purchase. If the order returns due to an incorrect address, you may request reshipment after paying the additional shipping fee. We cannot guarantee the same prices or stock availability for reorder.

International Shipping

  • International deliveries typically take 5-7 business days and are shipped via FedEx.
  • International shipping costs do not cover tariffs/Customs charges by your home country.
  • Customs clearance, additional taxes, fees or duties, and paperwork are the customer's responsibility.
  • REMY & VIRGIN reserves the right to change the delivery method to a comparable one.
  • Shipping charges may vary from the carrier's actual rates.

If you have any questions or require further assistance, please don't hesitate to get in touch with us at contact@remyandvirgin.com.