All sales are FINAL and there are no refunds allowed on any grounds.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
- Exchanges are only accepted when you have received the wrong items (In case if we sent you a wrong texture or products that is different from the order placed).
- contacts us via email email@example.com to notify us of any issues you are experiencing. We will reply you with the suggestions and solutions based on the situation and Issues.
- We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email (firstname.lastname@example.org) within 7 calendar days from the date you received your package. Note that using non -recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If REMY & VIRGIN Hair Extensions verifies and agrees that the product is defective in any way, Remy & Virgin Hair Extensions will then exchange or replace the item.
If REMY & VIRGIN does not validate the product defect issue, we will return the item in question to the customer at your expense (via priority mail) without a replacement of product.
- Customers are advised to complete all return request for exchange within 7 days of receipt in order to qualify for a store credit. Any return request for exchange not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain intact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt.
- For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted on sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resealable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question. Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds. REMY & VIRGIN reserves the right to change/modify our policies at any time without giving prior notification.