General

  1. What does “ethically sourced” mean?

    • ‘Ethically Sourced,’ means that all of our hair is procured with the highest integrity from the most transparent and reputable methods possible. In the industry of natural hair extensions, many companies do not disclose or are not aware of how human hair may be taken or forcefully influenced by women in third-world countries.
    • At Remy & Virgin, we are the source; all of our hair is willingly donated as part of the daily religious temple ceremonies in India. The temples then auction the hair, and the monies are recycled back into the same communities for betterment.
    • Ethical sourcing is the only way to ensure the most humane and high-quality products. Learn more about the importance of ethically sourced hair extensions.
  2. Are there harmful ingredients in your hair ?

    • No. Our hair products are completely natural and pure, just like the hair on your head. All of our hair is triple quality checked, shampooed and conditioned at our unit in India and again in New Jersey.
  3. Why do you only sell Indian hair?

    • Primary reason, We are Indians, Born and raised in south India Chennai. We run our own factory in Chennai and are in this business for a decade.We procure hair from south Indian temple ourself and manufacture ourself.
    • other than that, there are so many other reasons like Longevity, durability, and flexibility are a few. Indian hair has proven to be the anchor in an industry flooded with so many interpretations and variations of hair. In fact, most hair is actually Indian hair masquerading as other hair. Research more to learn the truth.
  4. Where does the hair come from?

    • The hair comes from the temples in India. Every day more than 50,000 women and men from various parts of India visit the temple to donate their hair as a religious experience. The hair is then auctioned with the proceeds going back into the temple and communities of India. It is an incredibly interesting and inspirational process. To learn more about it read on.
  5. Where are your products made?

    • Our products are made at our facility in India. We have a team of workers who have an impressive combined experience of 12 years in the industry. After manufacturing, and quality check, our products are sent to our facility in New Jersey for further inspection. If you are interested, learn more about our hair and processes.
  6. Is the Colored Hair Virgin?

    • No, colored hair is no longer Virgin. To achieve colored hair, we color our Virgin hair using our unique ammonia-free coloring process. When shopping on our site, If the color you select is not Virgin Natural #1B, then the hair has been colored and is not Virgin.
  7. Can i color your Virgin hair?

    • Virgin hair can be colored. Since all hair is natural and can vary, some hair may be harder to lift than others. Always remember you can only go 2 to 3 levels lighter with virgin #1B hair. To go lighter will require bleaching, which should be left to licensed professionals. Colored hair should not be colored. Since the hair has already gone through one chemical process to achieve the color, treating it again could lead to undesirable results.
    • Our advice is always to have your hair colored by a licensed professional or hair colorist. If you do decide to color your hair on your own, we always recommend you perform a strand test on a small section of the hair. If you need advice, give us a call or contact a professional for more help. Please keep in mind, once hair has been colored, your return or exchange is void, and we are limited in how we can help if a problem arises.
  8. How do I take care of my hair extensions?

    • We’ve put together a hair extension care guide to help you understand how to take care of your hair properly. This is very important, and please read our guide!
  9. Should I wash my hair before I install it?

    • Absolutely! The shipping process sometimes flattens the hair, and a gentle wash or co-wash can really bring it back to life.
  10. I’m having a problem with my hair, what do I do?

    • Hair problems like tangling and matting are usually related to a maintenance issue or hair care regimen. Since all hair is natural and can vary from batch to batch, it’s important to use the right hair care products.
    • contacts us via email contact@remyandvirgin.com to notify us of any issues you are experiencing. We will reply you with the suggestions and solutions based on the situation and Issues.
    • Please read our return Policy to understand the return/refund/exchange policy.
  11. How do I share photos of my Remy & Virgin Hair?

    • We love photos! See your photo on our website by using the hashtag #remyandvirgin, or upload your photo conveniently from your Instagram account using the photo widget on our home page or product pages, or right at the top of our Shoppable Instagram Gallery. We cannot wait to see you!
  12. Do you have a wholesale program?

    • Absolutely. If you are interested in retailing or want to wholesale hair extensions, please fill out this form! We also have a hair extension program for stylists that pays you real commissions to increase your earning potential!
  13. How much hair do I need?

    • Weaves & Bulk Hair

      • For a full install, we recommend two packs if you are trying to achieve 18 inches and under. For 20 inches and over, we may recommend a 3rd pack for a full installation. It’s always better to purchase a little extra rather than not enough. You can always return any unopened packs or use any leftover for a future purchase. You can never have enough hair!
    • Fusion Hair

      • We recommend 150 to 200 strands for a full installation. That’s 6 to 8 packs depending on how complete of a look you are trying to achieve.
    • Tape Hair

      • We recommend 6 to 8 packs for a full installation.
    • Clip Ons

      • One set will add length and volume, but two sets will make you an all-out diva! Go for two if glam is what you are after. This includes Volumizers, but please know that installing 2 Volumizers can be tricky. Contact us for more info.
  14. How do I match my hair color?

    • Take a peek at our color and matching system where you can view color swatches of our most popular colors. Our hair colors have proven to work for the most popular and desirable natural shades.
    • However, due to the nature of natural hair, colors can have slight variations. If you are particular about your shade, we encourage you to upload a photo right from your computer and phone from the form located right on this page so we can do our best to hand-select your best match. Easy peasy.
    • Our customer service team is relentless about making sure you are satisfied with your hair from beginning to end, so do not hesitate to reach out for help. We can even send you photos of the actual hair you would be receiving. We will work closely with you to find your perfectly matched color.
  15. What products should I use on my hair?

    • We only recommend high-quality hair care products. Always choose sulfate-free products. Avoid using cheap products found at your local drug or grocery store. These products contain chemicals that can dry out the hair. Besides, your local stores often stock old products, which can cause certain chemical agents within the product to be deactivated.
    • We choose the high-quality sulfate-free product, and we recommend our Inspire Hair Care line.
  16. How often should I wash my hair?

    • We recommend shampooing and conditioning the hair at least once a week using professional-grade products. If you have Clip-On extensions, this will be about every fourth wear. Since the hair is no longer attached to a live root, properly cleansing and conditioning your extensions is crucial.
    • Over shampooing (more than 3-4 times a week) will lead to drying out the hair.
    • Under shampooing (less than once a week) can lead to building up, which will cause tangling and matting.
  17. What payment methods do you accept?

    • Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
    • Paypal: We do accept PayPal, you will see the option on the checkout page.
    • Sezzle: We do accept Sezzle (Buy now ,Pay Later). Sezzle Split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit.
  18. Where do you ship?

    • We ship worldwide. You will see various shipping options for FedEx and the United States Postal service based on your zip code, state, or country. We do not ship to Mars.
  19. What is your return policy?

    • All sales are FINAL and there are no refunds allowed on any grounds.Read our full return policy or process a return or exchange request here.
  20. How fast can I receive my hair?

    • FAST! You can receive your order the very next day if you need it! We offer several expedited shipping options at checkout, but please keep in mind that our shipping cutoff is 2 pm EST. That means you need to get your order in by 2 pm EST for it to be shipped the same day. This applies to all orders placed Monday through Friday, excludes Saturday.
  21. How can I keep my hair hydrated and manageable all day?

    • Leave-in conditioner is the best accessory for your hair after shampooing and conditioning. leave-in conditioner gives your hair the perfect blend of moisture and UV protection without weighing it down. This will also help keep the hair hydrated and manageable between shampoos.
  22. What is co-washing, and is it necessary?

    • Co-washing is short for conditioner-only washing. Some people prefer co-washing because using shampoo can sometimes strip the hair of its natural oils, leading to dry and brittle hair. Co-washing is recommended for curly textures to help keep the hair hydrated and less frizzy. Always remember to use the high-quality sulfate-free product.
  23. What hair care products should i avoid ?

    • Avoid product that contains sulfate, ammonia, parabens, or harmful chemicals that can dry out your hair .

 

Orders

  1. Do you offer financing options? What is Sezzle?

    • Sezzle is a financing alternative to credit cards and other credit payment products. Sezzle offers instant financing for purchases online. With Sezzle, you can buy and receive your purchase right now and pay for Split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit.
  2. My tracking information only says, “Label Created.” Help!

    • Don’t fret. This just means your package has not been scanned by our FedEx or USPS pick up a guy. The email is sent when the label is created, but you’ll only see the tracking status update after it’s scanned into the system by brawny Bill or cute Charlie.
  3. Do you offer free shipping?

    • Sometimes! Keep an eye out for our latest sales and promotions. We occasionally offer free three-day shipping on all orders over $350. Free shipping on international orders will be shipped through USPS and delivery times may vary.
  4. How do I change or cancel my order?

    • Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
  5. How can I get a discount?

    • We know everybody loves a good deal. Subscribe to our newsletter if you haven’t already. If you are Stay tuned for sales and special sale events by following us on social media, just click the links at the bottom of the website to get connected!